Telecare & Out of Hours Supervisor

Job Introduction

Role Purpose

Due to our expanding service, we have an exciting opportunity to join BCP’s Lifeline Control Centre in the role of Telecare & Out of Hours Supervisor. Lifeline provides a wide range of services across BCP and wider areas 24/7/365.

The 24hr Control Centre is a multi-functional environment providing various services including alarm calls handling for the telecare services and general calls handling for all council services out of hours.

Main Responsibilities

Working as part of the Telecare & Out of Hours management team, the primary purpose of the role is to ensure that a high standard 24-hour service is provided, including provision of the Lifeline calls handling and Telecare services, which involves Care Technology assessment, installation and responses to emergency situations reported by clients and the public.

Promoting, developing, increasing, and enhancing the services provided by the Telecare & Out of Hours team. 

Managing and supporting teams operating 24/7/365 delivering a variety of services across BCP Council.  

The Ideal Candidate

Applicants should be able to lead, manage, motivate, train (or identify suitable training), develop and empower individuals within the service teams to meet outcomes. You will need to have a flexible approach to working patterns and will be required to work a variety of shifts covering the 24/7 service.

The work is challenging with lots of variety, no day is the same. If you like to get to the end of your working day knowing you have made a difference, then this could be the job you are looking for and we would love to hear from you.

For an informal discussion about the post please contact Paul Foster on 01202 128859.

About BCP Council

BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people.  Our area includes over 15 miles of beautiful world-renowned coastline.  We can offer career defining roles to transform and improve services.  By working with us, you can help deliver a vision of a thriving, word-class, prosperous and inclusive place for generations to come.

Our Benefits

We offer an excellent benefits package for further details see here

As a result of the creation of BCP Council in 2019, we are working on simplifying our terms and conditions of service and will be creating a single pay structure which is to be applicable for all employees. It is important to us that we offer benefits that our colleagues value as part of their total employment package and we are reviewing these to make sure we have it right. We have been in a process of collective bargaining since 2019 and have positively worked forward to reach an agreed position with the unions for the new contractual offer. This has taken longer than we hoped and therefore we are having to consider all alternative avenues available to enable us to remove inequality in the organisation as a result of bringing together 3 councils. 

We are in the process of establishing a timescale for implementation, and all colleagues joining us will be included in these changes. We want to reassure everyone that whichever route is taken to reach the new terms and conditions, we can honour continuous service and there will not be any job reduction as a result of the implementation of Pay and Reward.  If you have any questions at all about this process, please feel free to raise this with the hiring manager.

DBS

BCP Council is committed to safeguarding and promoting the welfare of the community and expects all staff and volunteers to share the same commitment. Applicants to this post will be required to complete the appropriate level of Disclosure & Barring Service Check. Please refer to the Job Description or Role Profile for more details.