Job Introduction
The pay range for this role will be £33,699 – £39,152 (pro rata for part time colleagues)
You can also find out more about the new terms and conditions that we are introducing on our careers site on, 'More than just a job' brochure
To promote fairness and consistency, all new starters will begin at the bottom of the pay band. This reflects our commitment to equity across the organisation and aligns with the approach taken with existing staff during the transition. While the starting salary is fixed, the role offers excellent scope for growth, meaningful contribution, and being part of a forward-thinking team.
Role Purpose
To help to provide safe, secure and sustainable homes for council tenants thereby enabling opportunities for people to live well. To take appropriate intervention or enforcement action to deal with serious breaches of tenancy conditions including securing access for property compliance work. You will also lead on investigating reports of housing fraud and unlawful occupation of council homes, taking legal action where appropriate. You will be required to liaise with appropriate agencies and other council services leading the response on serious, complex and/or time-consuming cases.
Main Responsibilities
- Work with tenants who present with complex needs such as hoarding and difficulties with service engagement.
- Respond to escalated reports of serious breaches of tenancy conditions and lead on resolving issues in line with tenancy enforcement procedures providing complex advice on a range of issues within set guidelines.
- Maintain up to date records so that information is accessible, and evidence is gathered so that this can be used in further proceedings if required including the preparation of witness statements and attend court to give evidence in legal proceedings.
- Support property compliance work to ensure that colleagues can gain access to homes to carry out annual safety or other checks that may impact the health and safety of occupants.
- Develop relationships with customers which could have a direct impact on the service advising them of their responsibilities and legislative requirements in order to improve their understanding and gain their cooperation, ensuring compliance, addressing issues at an early stage and specifying any remedial actions that need to be taken.
- Use own judgement to decide how to proceed with cases to reach a satisfactory outcome. This will include taking formal actions as appropriate, including issuing warnings and serving legal notices before initiating legal proceedings as well as signposting and making referrals for support.
- Identify and recommend improvements to the efficiency and continuity of own area of work.
- Seek to resolve any barriers to collaborating with others by communicating openly and challenging unhelpful behaviour.
- Develop breadth or depth of knowledge of tenancy enforcement through exposure to different activities and by learning from or shadowing more experienced colleagues.
- Make evidence based and outcome focused decisions using proactive risk management and within set procedures, making recommendations for managers about more complex decisions.
- Within guidelines, deploy resources when necessary to respond to customer problems or emergency situations.
- Plan and organise own workload in an environment of regularly changing demands and challenging deadlines.
The Ideal Candidate
- Able to build and maintain positive working relationships with tenants, colleagues and external agencies.
- Ability to apply tact, diplomacy and awareness.
- Good verbal and written communication skills.
- Flexible approach to case work, understanding different customer needs.
- Commitment to providing high levels of customer care.
- Keen to acquire new skills and knowledge.
- Ability to exercise judgment, sensitivity and discretion to manage cases.
- Ability to persuade and influence individuals to gain their co-operation and compliance, including using tact and professionalism to diffuse confrontational situations.
- Diploma/degree in a relevant subject including CIH Housing Qualification at Level 3 and upward, or be able to demonstrate equivalent knowledge, skills and proven experience in housing management
- Good working knowledge of the processes, procedures and policies relating to tenancy enforcement.
- Good knowledge of IT including use of Word, Excel, Outlook and other programs relevant to the role.
- Experience of managing a complex caseload and working on own initiative within defined parameters to achieve suitable outcomes.
- Good knowledge of the work practices, processes and procedures (including legal and regulatory requirements and the risks of non-compliance) relevant to own area of work.
- Experience of working with colleagues, external partners, other public sector agencies and the voluntary sector to resolve cases.
- Use effective interpersonal skills to develop solutions to complex or contentious problems where there are a range of options, and the information is unclear or conflicting!
About BCP Council
BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people. Our area includes over 15 miles of beautiful world-renowned coastline. We can offer career defining roles to transform and improve services. By working with us, you can help deliver a vision of a thriving, word-class, prosperous and inclusive place for generations to come.
Please note, this role is not eligible for visa sponsorship and we can only consider applicants with existing right to work in the UK.
Our Benefits
We offer an excellent benefits package for further details see here
A Place to Thrive – Join BCP Council
At BCP Council, we’re not just building a workforce— we’re transforming how we recognise and reward our people.
Check out our attractive enhanced benefits and find out more about the new Pay and Reward package at (Employee benefits | Working for BCP link to careers page)
Be the difference - Join an organisation that values you
More About us | Working for BCP
DBS
BCP Council is committed to safeguarding and promoting the welfare of the community and expects all staff and volunteers to share the same commitment. Applicants to this post will be required to complete the appropriate level of Disclosure & Barring Service Check. Please refer to the Job Description or Role Profile for more details.
