Job Introduction
Working Hours: 18.5 hours per week
Role Purpose
To provide an excellent service to social housing tenants who are under-occupying within the BCP (Bournemouth, Christchurch, and Poole) area, providing practical support and information to find and move into more suitable accommodation. To work with social housing landlords creatively to incentivise house moves to release family accommodation.
Main Responsibilities
Identify tenants under-occupying general needs properties in BCP within BCP Homes or Registered Providers’ housing stock.
Proactively work with tenants who are under-occupying to find accommodation more appropriate to their needs.
Provide a tailored and flexible customer-focused service through a wide range of activities:
Coordinating removal tasks to facilitate the move
Identifying support needs
Prioritising recipients of Discretionary Housing Payments
Signposting for welfare benefits advice
Improving health & wellbeing
Identifying disability needs and liaising with disabled adaptation co-ordinator
Liaising with statutory services in social care and health
Liaise effectively with other teams within BCP Council and BCP Homes and external agencies including the Registered Providers to build excellent links.
Promote and develop the under-occupation initiative, newly named the Transfer Enabling Scheme (TES)
Provide performance information on the Transfer Enabling Scheme and monitor the budget.
Source and utilise relevant sources of current data and information to prioritise those who are under-occupying larger properties.
Continue with initial support immediately after moving, to refer to the BCP Homes Tenancy Sustainment Team or other voluntary/statutory services when ongoing support needs are identified.
Liaise with the BCP Council to understand the property type demands and the property needs identified at the bespoke and complex housing groups.
Liaise and work with carers and family of tenants who are under-occupying, signposting, and offering relevant support in maintaining their caring role where appropriate.
Accurately maintain files and IT based recording systems and provide statistical performance information as required.
Visit those tenants identified as under-occupying or gold banded social tenants for effective use of stock to explain and promote the benefits of moving and the transfer enabling scheme.
Provide support to residents with a range of vulnerabilities including learning disabilities, mental health issues, physical disabilities, substance misuse issues, behavioural problems, dementia and memory loss.
Be an effective team player and assist in covering other members of the tenancy sustainment team.
The Ideal Candidate
Will be an enthusiastic and energetic team player with an ability to empathise with tenants.
You should have the ability to communicate with people from diverse backgrounds and at all levels with good negotiation and motivational skills.
Ability to use initiative and work to tight deadlines without close supervision
Ability to prioritise own workload and manage own caseload
You should have knowledge of statutory and voluntary sector support services for vulnerable individuals and basic knowledge of public and private sector housing
Basic knowledge of welfare and benefit rights
Commitment to excellent and responsive customer service
You will require access to a vehicle for work purposes and be able to visit clients in in their own homes which may involve climbing stairs.
For an informal discussion please contact Marie Marsh marie.marsh@bcpcouncil.gov.uk
About BCP Council
BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people. Our area includes over 15 miles of beautiful world-renowned coastline. We can offer career defining roles to transform and improve services. By working with us, you can help deliver a vision of a thriving, word-class, prosperous and inclusive place for generations to come.
Our Benefits
We offer an excellent benefits package for further details see support" style="background-color:transparent;color:rgb(54,30,84);text-decoration:none;">here
As a result of the creation of BCP Council in 2019, we are working on simplifying our terms and conditions of service and will be creating a single pay structure which is to be applicable for all employees. It is important to us that we offer benefits that our colleagues value as part of their total employment package and we are reviewing these to make sure we have it right. We are in the process of establishing a timescale for implementation and colleagues joining us will be included in these changes. Expected to be in place 2024.
DBS
BCP Council is committed to safeguarding and promoting the welfare of the community and expects all staff and volunteers to share the same commitment. Applicants to this post will be required to complete the appropriate level of Disclosure & Barring Service Check. Please refer to the Job Description or Role Profile for more details.
