Job Introduction
Role Purpose
Working as part of the Trading Standards Team you will play a crucial role in improve the quality of life for the people of Bournemouth, Christchurch and Poole by facilitating our intelligence led interventions which includes providing guidance, support and advice as well as enforcement action as necessary.
The successful candidate will provide a comprehensive triage service relating to the management of Trading Standards, focusing on on early intervention, reassurance of victims and witnesses, protection of vulnerable victims, developing prevention strategies and making appropriate referrals to Officers for escalation of actions in priority cases.
You will also lead on applications for the licensing of petroleum and fireworks permits, contribute to Trading Standards project led work and provide support to the wider Trading Standards team around partnership working.
Main Responsibilities
Working under the Trading Standards Principle Officer you will:
- Manage incoming reports of poor trading practices from a range of sources including direct from residents, other Local Authority TS departments and via Citizens Advice. Provide a front-line triage service, undertake initial investigations into complaints received asses the complaint, link to other intelligence received and where possible and resolve at an early stage.
- Monitor and manage the Trading Standards general email system, log all referrals onto the case management system and either action or refer as necessary. Risk assess cases and ensure high risk are escalated as per enforcement policy.
- Monitor the Identify actions and open/link new cases on the case management system, sending letters advisory support information.
- At first point of contact undertake identify needs, to ensure the victim’s voice and needs are considered. This will be completed following direct contact with the victim either via telephone or Teams, in exceptional circumstance there could be a need for a face-to-face assessment.
- Understand when a situation needs to be escalated to an officer/manager
- Lead on applications for licences such as petroleum and fireworks and ensure the necessary fees are paid.
- Support the team to provide statistical/performance information, raise and process invoices, review and update websites, update team documents and templates and assist at multi agency meetings with updating action templates.
- Understand early intervention and prevention measures including support services to ensure those in need receive appropriate signposting.
- Engage with partner agencies to cross reference complaints, share relevant information and ensure a consistent approach is taken. Partner agencies will include, but are not limited to: Dorset Police, National Trading Standards, Trading Standards South West, Anti-social behaviour team, Licensing team.
The Ideal Candidate
Essential Criteria
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About BCP Council
BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people. Our area includes over 15 miles of beautiful world-renowned coastline. We can offer career defining roles to transform and improve services. By working with us, you can help deliver a vision of a thriving, word-class, prosperous and inclusive place for generations to come.
Our Benefits
We offer an excellent benefits package to colleagues. Find out more on support.aspx" style="background-color:transparent;color:rgb(54,30,84);text-decoration:none;">our website.
As a result of the creation of BCP Council in 2019, we are working on simplifying our terms and conditions of service and will be creating a single pay structure which is to be applicable for all employees. It is important to us that we offer benefits that our colleagues value as part of their total employment package and we are reviewing these to make sure we have it right. We are in the process of establishing a timescale for implementation and colleagues joining us will be included in these changes. This is expected to be in place in 2024.
Attached documents
