Job Introduction
Role Purpose
BCP Bereavement Care operate one of the top five busiest crematoria in the UK with approximately 3,500 cremations undertaken and approximately 500 burials facilitated within our 9 cemeteries each year.
We have an exciting new opportunity for a committed and people-focused individual to join our busy and hardworking Bereavement Care Team. Primarily based on a rotational basis at the Bereavement Care Offices in North Cemetery, Strouden Avenue, Bournemouth an Poole Crematorium, Gravel Hill, Poole you will report to the Bereavement Technical Supervisor.
You will support the efficient and timely operation of the BCP Bereavement Care service by providing a quality responsive bereavement service that meets the needs of the bereaved, complies with all statutory requirements and meets the immediate and longer-term vision of the service.
You will provide comprehensive and effective technical bereavement support by working collaboratively as part of a team and with all users of the bereavement service ensuring all cremations, burials and memorial work take place within the required statutory framework.
Main Responsibilities
You will be responsible for providing the necessary technical and legal expertise (training provided) to ensure all operations are legally compliant and provide a professional and supportive service to all our customers and stakeholders including funeral directors, faith and non-faith groups and bereaved communities.
The Ideal Candidate
You will have good communication skills, both verbal and written with well-developed people skills when dealing with the bereaved calmly and compassionately face to face, by telephone and email.
You will be educated to GCSE level with experience of delivering technical administrative support in a busy, front-facing and highly pressurised office environment as part of a wider team.
A resilient individual, you will have the ability to work methodically with attention to detail maintaining concentration over prolonged periods and with interruptions and be able to manage sensitive information securely. You will have the ability to take an organised approach to your own workload and possess a good working knowledge of IT systems such as Windows 10 and Microsoft 365.
You will be committed to achieving and maintaining standards of excellence ensuring a customer focused approach, and demonstrating a keeness to advocate service changes leading to improvements.
You will be adaptable and flexible in your approach to work and remain supportive of the team as a whole in delivering a service that meets the needs of its users.
About BCP Council
BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people. Our area includes over 15 miles of beautiful world-renowned coastline. We can offer career defining roles to transform and improve services. By working with us, you can help deliver a vision of a thriving, word-class, prosperous and inclusive place for generations to come.
Our Benefits
We offer an excellent benefits package to colleagues. Find out more on our website.
As a result of the creation of BCP Council in 2019, we are working on simplifying our terms and conditions of service and will be creating a single pay structure which is to be applicable for all employees. It is important to us that we offer benefits that our colleagues value as part of their total employment package and we are reviewing these to make sure we have it right. We are in the process of establishing a timescale for implementation and colleagues joining us will be included in these changes. This is expected to be in place in 2024.
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