Job Introduction
From 1 December 2025, our updated Pay and Reward package will take effect, introducing a new approach to recognising and rewarding roles across the Council. As part of this change, the salary for this role will be adjusted to a pay range of £31,537 to £36.363 (pro-rata for part time)
We’re looking forward to welcoming new colleagues under this refreshed framework of pay, terms, and conditions. To promote fairness and consistency, all new starters will begin at the bottom of the pay band. This reflects our commitment to equity across the organisation and aligns with the approach taken with existing staff during the transition. While the starting salary is fixed, the role offers excellent scope for growth, meaningful contribution, and being part of a forward-thinking team.
You can also find out more about the new terms and conditions that we are introducing on our careers site on, 'More than just a job' brochure
Role Purpose
We are looking for someone who enjoys working with people and has experience in customer service and/or organising events. This role supports unpaid, family carers across Bournemouth, Christchurch and Poole by planning and hosting social activities that give carers a break and help them connect with others.
These events are an important part of BCP Carer Support’s work, which is guided by the local Carers Strategy 2024/2027. The strategy aims to recognise, value and support carers in their caring role and improve their wellbeing. Some events also include the person they care for, helping carers enjoy time together in a relaxed setting.
Main Responsibilities
You will lead the planning, organisation and promotion of social events for unpaid carers. These events may take place during the day and evening. You’ll also help manage and maintain BCP Carer Support’s beach huts and two holiday lodges, ensuring they are well-stocked and kept to a high standard.
You will work closely with the Carers Support Team to coordinate event bookings and ensure all arrangements run smoothly. A key part of the role involves responding to enquiries from carers in a respectful, empathetic and professional manner, including those who may be experiencing distress or challenging circumstances.
This role involves working both independently and as part of a supportive team. You’ll be encouraged to bring new ideas and help shape activities that meet the needs of carers across the BCP area. A key part of the role is embracing and promoting Equality, Diversity and Inclusion, ensuring all carers feel welcome and represented. You’ll have opportunities to grow and develop within the role, contributing to the wider aims of the Carers Strategy and helping improve the wellbeing of carers in our community.
The Ideal Candidate
The successful candidate will have experience working with the public, ideally in customer service or event coordination, and will be confident in planning and delivering social activities. Personal experience of caring for a vulnerable person is highly valued, along with a strong understanding of the challenges faced by unpaid carers.
You will demonstrate excellent communication and interpersonal skills, with the ability to respond sensitively and professionally to individuals in distress. You should be able to work independently, take initiative, and contribute effectively as part of a collaborative team. A commitment to Equality, Diversity and Inclusion is essential, ensuring that all carers feel welcomed and respected.
This is an exciting opportunity for the right person to contribute to a growing and evolving service that makes a meaningful difference in the lives of carers across the BCP area.
For an informal discussion, please email susanne.oldfield@bcpcouncil.gov.uk , BCP Carers Support manager
About BCP Council
BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people. Our area includes over 15 miles of beautiful world-renowned coastline. We can offer career defining roles to transform and improve services. By working with us, you can help deliver a vision of a thriving, word-class, prosperous and inclusive place for generations to come.
Our Benefits
A Place to Thrive – Join BCP Council
At BCP Council, we’re not just building a workforce— we’re transforming how we recognise and reward our people.
From 1 December 2025, we’re proud to introduce a new Pay and Reward package, shaped through close collaboration with our trade union partners. This marks a significant step forward in how we recognise and reward our colleagues, reflecting our commitment to creating a modern, inclusive, and supportive workplace.
Our enhanced offer includes fair and transparent pay, modernised terms and conditions, and a comprehensive benefits package designed to attract and retain talented individuals. Whether it’s flexible working, wellbeing support, or opportunities for career progression, our new approach puts people first- we’re excited to welcome new colleagues into a Council that’s evolving to meet the needs of both our workforce and our communities.
Check out our attractive enhanced benefits and find out more about the new Pay and Reward package at (Employee benefits | Working for BCP link to careers page)
Be the difference - Join an organisation that values you
More About us | Working for BCP
DBS
BCP Council is committed to safeguarding and promoting the welfare of the community and expects all staff and volunteers to share the same commitment. Applicants to this post will be required to complete the appropriate level of Disclosure & Barring Service Check. Please refer to the Job Description or Role Profile for more details.
Attached documents
