Job Introduction
We are a welcoming, supportive and dynamic team, working to support our customers in the community to reach their health, well being and fitness goals.
Since October 2024, we are now part of BCP Leisure, which provides leisure services across Bournemouth, Christchurch and Poole.
Our Commercial Leisure Relations Officers operate from the front desk as the face of our facility, from welcoming customers to the centre to advising on products and services and completing administrative tasks- this position is based at Poole Dolphin Leisure Centre but there may be demand for cross site working.
Role Purpose
- Provide excellent customer care to all those who interact with the centre
- Promote positive health and wellbeing in our community.
- Assisting customers in person, over the telephone and via email.
- Handling queries regarding the centre, facilities, events and activities
- Taking bookings and payments on the point of sale system
- Assisting with general administration and maintaining good house keeping in Reception area.
- Sales and Memberships on the CRM software
Main Responsibilities
The main responsibility of the Commercial Leisure Relations Officer is to provide a calm, professional and high quality front line customer services.
To carry out day to day administration to ensure the service is run as efficiently as possible.
Ensure knowledge and understanding of products and services remains current.
Assist in the evacuation of the building in an emergency. Support during other emergencies such as First Aid incidents. First Aid training can be provided.
The Ideal Candidate
- Good verbal and written communication skills
- The ability to work in a busy and dynamic environment
- IT Skills including Microsoft Office, Teams, Sharepoint and willingness to learn our CRM software.
- The ability to work using own initiative
- Experience in customer services would be desirable.
- Our casual contracts offer flexible working hours that vary each week based on business needs, including coverage for annual leave. The reception team operates with early shifts starting at 7:30 AM and the latest finishes at 9:00 PM, with shift hours falling between these times. Weekend shifts are from 8:00 AM to 5:00 PM. To promote a positive work/life balance, the schedule follows a 2-week pattern, with the rota provided in advance to allow you to plan. However, the exact hours may vary from week to week depending on staffing requirements.
Please do ensure that you are available for at least one shift per week on the above list. We are open to one or multiple post holders to fulfill these hours.
For an informal confidential discussion about this role, please contact Andressa.Assoni@BCPcouncil.gov.uk
About BCP Council
BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people. Our area includes over 15 miles of beautiful world-renowned coastline. We can offer career defining roles to transform and improve services. By working with us, you can help deliver a vision of a thriving, word-class, prosperous and inclusive place for generations to come.
Our Benefits
We offer an excellent benefits package to colleagues. Find out more on our website
As a result of the creation of BCP Council in 2019, we are working on simplifying our terms and conditions of service and will be creating a single pay structure which is to be applicable for all employees. It is important to us that we offer benefits that our colleagues value as part of their total employment package and we are reviewing these to make sure we have it right. We are in the process of establishing a timescale for implementation and colleagues joining us will be included in these changes. This is expected to be in place in 2025.
