Job Introduction
Role Purpose
Skills & Learning Adult Community Education is an Ofsted rated ‘Good’ provider. Our service is a cornerstone for adult education across Dorset, offering a diverse range of learning opportunities aimed at enhancing skills, gaining qualifications, promoting well-being, and improving life opportunities for the community we live and work in.
The service is seeking an individual to join our Business Support Team as a Customer Services Officer. This position offers the chance to make a significant impact on the professional delivery of the service and your work will involve direct communication with learners, colleagues, and partners. You will be pivotal in supporting the day-to-day operations of our centres, providing high-quality front line customer services and administrative support, ensuring that learners receive a high-quality service.
The postholder will be primarily based at our Poole/Bournemouth centres, however, travel to support our Dorset-based centres as and when required, is an integral part of this role.
If you possess strong administrative and communication skills, are eager to contribute to the success and wellbeing of our learners and would like to be part of our mission to improve life chances, support vulnerable adults, and strengthen our community through education, we would welcome your application for this fulfilling role.
Please visit http://www.skillsandlearningace.com to find out more about our work.
For an informal discussion about the role, please contact Mike Jackson at mike.jackson@bcpcouncil.gov.uk
Main Responsibilities
The main responsibilities are included below. Please see the job description for further information.
- As directed, to assist with general or specific, specialist support / customer service activities, working to meet agreed priorities and deadlines.
- Assist in the proper and effective delivery of services and / or promotions from inception to completion.
- Maintain and update records regularly.
- Input to financial, business support and administration systems, ensuring accurate data for each service element.
- Assist in the preparation of service documentation, systems and processes, including monitoring output where needed.
- Responsible for ICT equipment and other general/specialist equipment as and when required.
- Travel to other sites responsive to service need.
- To undertake such other duties as may be required from time to time commensurate with the level of the post
About BCP Council
BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people. Our area includes over 15 miles of beautiful world-renowned coastline. We can offer career defining roles to transform and improve services. By working with us, you can help deliver a vision of a thriving, word-class, prosperous and inclusive place for generations to come.
Our Benefits
We offer an excellent benefits package to colleagues. Find out more on our website
As a result of the creation of BCP Council in 2019, we are working on simplifying our terms and conditions of service and will be creating a single pay structure which is to be applicable for all employees. It is important to us that we offer benefits that our colleagues value as part of their total employment package and we are reviewing these to make sure we have it right. We have been in a process of collective bargaining since 2019 and have positively worked forward to reach an agreed position with the unions for the new contractual offer. This has taken longer than we hoped and therefore we are having to consider all alternative avenues available to enable us to remove inequality in the organisation as a result of bringing together 3 councils.
We are in the process of establishing a timescale for implementation, and all colleagues joining us will be included in these changes. We want to reassure everyone that whichever route is taken to reach the new terms and conditions, we can honour continuous service and there will not be any job reduction as a result of the implementation of Pay and Reward. If you have any questions at all about this process, please feel free to raise this with the hiring manager.
Attached documents
