Job Introduction
Housing Options Officer
12 month FTC available
Want to help to help & support people to resolve their housing problems?
We are looking for enthusiastic Housing Options Officers to join our dynamic & innovative team providing housing advice & support to residents with housing problems. Experience of working with people in an advice or problem-solving capacity is required and we will offer opportunities for training and professional development.
This role will challenge you every day to use your excellent customer service and problem-solving skills within a supportive and motivated team, helping people in often complex and difficult situations, including homelessness.
This role involves working in an office, in the community and at home and requires face to face contact with customers.
If you can:
- Communicate effectively, to really understand a customer’s needs and how to help to resolve their housing situation
- Have a holistic approach to problem solving customer needs
- Manage a caseload effectively within competing demands
- Collaborate with residents, other services and your colleagues & help them to find a lasting solution to their problem
- Understand homelessness prevention and support, proactively working to prevent housing crisis.
Then we want to hear from you!
Are you as passionate about helping people with housing problems as we are?
Please use the job description and person specification to tell us how you would be suited to this role.
Hybrid Working Opportunities and Flexible Working Available
Candidates shortlisted will be invited to a half day assessment event on 22nd January 2025, this will involve written and group exercises.
For an informal discussion about this post please contact Jo Frend on 01202 127578 or jo.frend@bcpcouncil.gov.uk
This post is covered by Part 7 of the Immigration Act (2016) and therefore the ability to speak fluent English is an essential requirement for the role
Previous applicants need not apply
About BCP Council
BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people. Our area includes over 15 miles of beautiful world-renowned coastline. We can offer career defining roles to transform and improve services. By working with us, you can help deliver a vision of a thriving, word-class, prosperous and inclusive place for generations to come.
Our Benefits
We offer an excellent benefits package for further details see our website
As a result of the creation of BCP Council in 2019, we are working on simplifying our terms and conditions of service and will be creating a single pay structure which is to be applicable for all employees. It is important to us that we offer benefits that our colleagues value as part of their total employment package and we are reviewing these to make sure we have it right. We are in the process of establishing a timescale for implementation and colleagues joining us will be included in these changes. Expected to be in place 2025.
DBS
BCP Council is committed to safeguarding and promoting the welfare of the community and expects all staff and volunteers to share the same commitment. Applicants to this post will be required to complete the appropriate level of Disclosure & Barring Service Check. Please refer to the Job Description or Role Profile for more details.
Attached documents
