Job Introduction
Starting salary for this role is £30,518 p.a.
This role sits within a well defined pay band, offering clear progression as you grow your career at BCP. Without exception all new starters begin at the entry point of the band, ensuring fairness and consistency across the organisation. Be part of a forward thinking workplace where you’re supported to grow and you can truly #BeTheDifference at BCP.
Internal colleagues are also normally appointed at the bottom of the band, unless moving within the same profession and skill level, where the pay band is the same they can be appointed to the existing pay point.
Learn more in our ‘More than just a job’ brochure on our careers site.
ICT Service Desk Analyst
BCP Council’s ICT Service Desk is an integral part of the Modern Workplace department, working alongside colleagues to provide reliable support and tools for delivering quality services. We value every interaction, providing clear and friendly support for efficient work.
Our new ITSM platform, Halo Hub, offers smarter workflows, greater visibility, and an improved experience for customers and analysts. This is a great time to join us as we focus on responsiveness, empathy, and continuous improvement.
As an IT Service Desk Analyst, you will be the friendly, knowledgeable first point of contact for our users. You will help resolve issues, guide customers through solutions and make sure every colleague feels supported, whether they are delivering frontline services, managing critical systems or assisting local residents. If you are passionate about technology and great customer experience, and you want to be part of a team that is genuinely transforming how our organisation works, we would love to hear from you.
About the Role
You will work across a broad range of technologies and responsibilities including:
- First‑line support for incidents and service requests
- Following ITIL‑aligned processes to ensure consistent, high‑quality handling of tickets
- User and access administration across on‑premises and cloud environments, alongside support for Microsoft 365 applications and services.
- Support for laptops, mobile devices and common applications
- Clear and timely communication with colleagues to keep them informed
- Logging, updating and resolving tickets using Halo Hub
- Contributing to knowledge articles and service improvements
You will play a key role in helping users feel confident and supported, not just resolving issues but ensuring every interaction reflects our commitment to a positive customer experience.
What You’ll Bring
- Experience working on an IT Service Desk or in a technical support environment
- Good working knowledge of Microsoft 365, Active Directory, Entra, and Exchange
- A clear and friendly communication style
- A calm, patient and solution focused approach
- A genuine passion for helping people and delivering excellent service
- Enthusiasm for learning new skills and developing your technical capabilities
Why Join Modern Office
- Be part of a team shaping a modern, customer focused service
- Work with our new Halo Hub platform and help influence its future development
- Gain exposure to a wide range of technologies and learning opportunities
- Enjoy a supportive environment where collaboration and growth are encouraged
- Benefit from flexible working arrangements based around the Civic Centre
This role offers a great opportunity to develop your IT career while helping deliver a service that makes a real difference every day.
If this sounds like the right next step for you, we look forward to hearing from you.
To learn more about the role or for an informal conversation, please contact Sophie Rajan-Fujii via email Sophie.Rajanfujii@bcpcouncil.gov.uk.
Previous applicants need not reapply.
Please note, this role is not eligible for visa sponsorship and we can only consider applicants with existing right to work in the UK.
At BCP Council, inclusion is more than a promise – it’s how we work.
We’re committed to providing a fully inclusive recruitment process ensuring every candidate and colleague has the support and reasonable adjustments they need to thrive.
From the moment you apply, through the recruitment process and throughout your career with us, we’ll be here to listen and provide the help and support you need.
It’s why we’re proud to be a Disability Confident Employer – and why you can trust that we’ll always do our best to make your experience positive and accessible.
If you require any reasonable adjustments or support during the recruitment process, please let us know when you apply or contact us directly – we’re here to help. For further information on the accessibility support we can offer please see here: Preparing for your interview | Working for BCP
About BCP Council
BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people. Our area includes over 15 miles of beautiful world-renowned coastline. We can offer career defining roles to transform and improve services. By working with us, you can help deliver a vision of a thriving, word-class, prosperous and inclusive place for generations to come.
Our Benefits
A Place to Thrive – Join BCP Council
At BCP Council, we’re not just building a workforce — we’re transforming how we recognise and reward our people.
Check out our attractive enhanced benefits and find out more about the new Pay and Reward package at (Employee benefits | Working for BCP link to careers page)
Be the difference - Join an organisation that values you
