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Income Maximisation & Compliance Officer

Job Introduction

Role Purpose

We are seeking to appoint enthusiastic and self-motivated individuals to join a new team. You will be part of the Corporate Income & Compliance Team, helping to maximise the Councils revenue stream. Through proactive and reactive casework, you will ensure compliance with Council Tax premiums, reductions and discounts.

Main Responsibilities

  • Respond to internal and external Data Protection requests for information.
  • To extract, upload and analyse data sets.
  • Gather, record and analyse intelligence logically and make objective decisions
  • Liaise with internal and external departments.
  • Carry out proactive & reactive counter fraud and compliance work to prescribed standards.
  • Conduct formal and informal interviews.
  • To effectively deal with conflict and difficult / vulnerable situations
  • Identify fraud and error, making recommendations on appropriate further action.
  • To make decisions for Council Tax, Non Domestic rates, Housing Benefit and Council Tax Support in accordance with procedures, guidelines and legislation.
  • To prepare court bundles and present cases at Tribunal or Court.

The Ideal Candidate

  • Are you self-motivated and enthusiastic?
  • Do you have good IT skills?
  • Are you able to communicate confidently with people from different backgrounds and organisations?
  • Do you have an inquisitive nature and excellent attention to detail?
  • Are you an organised and methodical person?
  • Are you able to work to deadlines and use your initiative?
  • Do you like a challenge?
  • Experience in Council Tax or Benefit legislation would be an advantage but not essential.
  • Full clean driving licence & ability to travel around the BCP area.
  • DBS required.

This is a great opportunity to join a new team and make a real difference to the local community. For an informal chat about the role, please contact Carolyn Chambers on 01202 123518.

Closing date is 23:59 on Sunday 21st July 2024. Interviews will be held on Wednesday 31st July and Thursday 1st August 2024.

About BCP Council

BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people. Our area includes over 15 miles of beautiful world-renowned coastline. We can offer career defining roles to transform and improve services. By working with us, you can help deliver a vision of a thriving, word-class, prosperous and inclusive place for generations to come.

Our Benefits

We offer an excellent benefits package to colleagues. Find out more on Jobs and apprenticeships | BCP (

As a result of the creation of BCP Council in 2019, we are working on simplifying our terms and conditions of service and will be creating a single pay structure which is to be applicable for all employees. It is important to us that we offer benefits that our colleagues value as part of their total employment package and we are reviewing these to make sure we have it right. We are in the process of establishing a timescale for implementation and colleagues joining us will be included in these changes. This is expected to be in place in 2024.


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