Landlord Liaison Officer - 12 month Fixed term contract

Job Introduction

Job Title: Landlord Liaison Officer – Full Time 12 month FTC

Are you as passionate about preventing homelessness as we are? 

Job Description: We are looking for a motivated and dynamic individual to join our Landlord Liaison Team. The successful candidate will be responsible for building and maintaining relationships with private sector landlords, supporting the wider Housing Services Team, and administering the council’s financial assistance schemes in accordance with relevant policies and procedures. A key focus of this role is to prevent homelessness by offering support to landlords and tenants to sustain tenancies.

Key Responsibilities:

• Develop and maintain strong relationships with private sector landlords.
• Support landlords and tenants to sustain tenancies and prevent homelessness.
• Administer and make decisions regarding the council’s financial assistance schemes.
• Ensure compliance with relevant policies and procedures.
• Collaborate with the Housing Services Team to increase access to the private rental sector for our customers.
• Provide advice and support to landlords and tenants on tenancy-related issues.
• Conduct regular property inspections and ensure properties meet required standards.
• Identify tenants at risk of homelessness and implement early intervention strategies.
• Work closely with local agencies and support services to provide comprehensive assistance to tenants.
• Develop and deliver training sessions for landlords on best practices for tenancy sustainment and homelessness prevention.

Requirements:

• Exceptional communication and interpersonal skills: Ability to clearly convey information, actively listen, and build rapport with landlords, tenants, and team members. Strong written and verbal communication skills are essential for preparing reports, tenancy agreements, and correspondence.
• Strong problem-solving and decision-making abilities.
• Knowledge of local housing regulations and financial assistance schemes.
• Ability to work independently and as part of a team.
• Proficiency in relevant software and tools.
• Experience in homelessness prevention and tenancy sustainment is highly desirable.

 For an informal discussion about this exciting role, please contact Kerry Payne on kerry.payne@bcpcouncil.gov.uk or 01202 118476

 This authority is committed to safeguarding and promoting the welfare of the community and expects all staff and volunteers to share the same commitment. Applicants to this post will be required to complete the appropriate level of Disclosure & Barring Service Check. Please refer to the Person Specification for more details.

 This post is covered by Part 7 of the Immigration Act (2016) and therefore the ability to speak fluent English is an essential requirement for the role

About BCP Council

BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people. Our area includes over 15 miles of beautiful world-renowned coastline. We can offer career defining roles to transform and improve services. By working with us, you can help deliver a vision of a thriving, word-class, prosperous and inclusive place for generations to come.

Our Benefits

We offer an excellent benefits package to colleagues. Find out more on our website.

As a result of the creation of BCP Council in 2019, we are working on simplifying our terms and conditions of service and will be creating a single pay structure which is to be applicable for all employees. It is important to us that we offer benefits that our colleagues value as part of their total employment package and we are reviewing these to make sure we have it right. We have been in a process of collective bargaining since 2019 and have positively worked forward to reach an agreed position with the unions for the new contractual offer. This has taken longer than we hoped and therefore we are having to consider all alternative avenues available to enable us to remove inequality in the organisation as a result of bringing together 3 councils. 

We are in the process of establishing a timescale for implementation, and all colleagues joining us will be included in these changes. We want to reassure everyone that whichever route is taken to reach the new terms and conditions, we can honour continuous service and there will not be any job reduction as a result of the implementation of Pay and Reward.  If you have any questions at all about this process, please feel free to raise this with the hiring manager.