Level 3 Business Administrator Apprentice - 18 month contract

Job Introduction

Role Purpose

Working in partnership with our training provider, we have an exciting opportunity for a Level 3 Business Administrator Apprentice working across diverse teams with the support of a Business Support Manager and experienced business support officers.

You will be working in an office environment, supporting and engaging with different parts of the organisation and interacting with internal and / or external customers. 

Your duties will cover many areas of office work which include customer enquiries, team working, using ICT programmes and systems, organising meetings, supporting projects and all aspects of business skills.

In return, we will provide a range of opportunities to support your learning and offer valuable experience and skills to complete your Level 3 qualification and progress with your career.

Closing date: 18 February 2024

Interview date: 29 February 2024

For an informal discussion please contact Jayne Sheppard, Business Support Manager on 01202 127469. 

Main Responsibilities

• Relay feedback and comments and contribute to proposals for improvements to current working methods.
• Personal duty of care in relation to equipment and resources.
• Assist and support teams, including face to face, telephone, letter and email.
• Develop skills and competencies in general office duties and learn how to work with suppliers and partners to complete tasks.
• Maintain records using MS Office including Teams, Word, Excel and other systems.
• Assist with processes designed to ensure we meet our obligations to our employees
• Undertake research and analysis including the ability to collect and analyse data from various sources, presenting these to officers in a range of formats.
• Manage requests to produce reports, project updates, presentations, survey and consultation materials.
• Assist with the collation of data, information and feedback.
• Attend meetings and training as required.
• Organise meetings, send out agendas and associated papers, type up minutes from recordings using MS Outlook and MS Teams.
• To undertake such other duties as may be required from time to time commensurate with the level of the post.
• To complete the apprenticeship training by attending college during term time, and to complete the agreed qualification to a satisfactory standard.
• To comply with all decisions, policies and standing orders of the Council and any relevant statutory requirements including the Equality Act 2010, the Health and Safety at Work etc Act 1974 and the Data Protection Act 2018.

The Ideal Candidate

Knowledge/Skills/Experience Required

Essential:

• Ability to adapt to business needs
• Ability to follow instructions and question where necessary
• Ability to pay attention to detail
• Ability to work effectively as part of a team
• Demonstrates good communication skills
• Ability to read, compose and understand reports
• Ability to understand and manage confidential information 
• Demonstrates good knowledge of the internet and how to research
• Has a flexible and positive attitude to work
• Has the desire and potential to work in business support
• Ability to be courteous, tactful and diplomatic when interacting with customers
• Demonstrates a commitment to attending and successfully completing relevant apprenticeship training
• Values and uses the knowledge, skills and experience of others
• Is open to new ideas and willing to change and adapt
• Ability to see when mistakes have been made and willingly learn from them effectively

 Desirable: 

• Good keyboard skills with knowledge of MS Office including Word, Excel, Outlook, PowerPoint and Teams
• Understanding customer service requirements
• Confidently handles challenging situations

 Personal Qualities & Attributes

• Professional attitude
• Calm under pressure
• Team worker
• Flexible can-do attitude 
• Initiative required with scope to make decisions within clear parameters 

 Job Requirements

• DBS check

About BCP Council

BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people.  Our area includes over 15 miles of beautiful world-renowned coastline.  We can offer career defining roles to transform and improve services.  By working with us, you can help deliver a vision of a thriving, word-class, prosperous and inclusive place for generations to come.

Our Benefits

We offer an excellent benefits package for further details see here

As a result of the creation of BCP Council in 2019, we are working on simplifying our terms and conditions of service and will be creating a single pay structure which is to be applicable for all employees. It is important to us that we offer benefits that our colleagues value as part of their total employment package and we are reviewing these to make sure we have it right. We are in the process of establishing a timescale for implementation and colleagues joining us will be included in these changes. Expected to be in place 2024.

DBS

BCP Council is committed to safeguarding and promoting the welfare of the community and expects all staff and volunteers to share the same commitment. Applicants to this post will be required to complete the appropriate level of Disclosure & Barring Service Check. Please refer to the Job Description or Role Profile for more details.