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Operations Assistants - 3 posts - 22.5 hours and 15 hours per week (x 2)

Please Note: The application deadline for this job has now passed.

Job Introduction

Role Purpose


Highcliffe Castle are looking for enthusiastic, outgoing people to join our Operations Team, ensuring that the daily operations are delivered to the highest standard, meeting key objectives and progressing Highcliffe Castle as a lead visitor attraction on the south coast. 

The roles available are:

  • One 22.5 Hour - Permanent Contract
  • Two 15 Hour - Permanent Contracts

Important: These roles will be required to work weekends and Bank Holidays on a rotational basis, but must be available to work Sundays.

Applications close Sunday 7 July, interviews W/C 15 July.

For enquiries relating to these roles please email

Main Responsibilities

To support the Visitor Engagement and Experience Officers and wider operational team to develop, deliver and promote the facilities & services at Highcliffe Castle in line with the Business Plan, Management Plan, Heritage Lottery Fund bid targets and action plan and the Council strategies and policies.

To support the operational team to deliver a captivating visitor engagement plan and support the visitor experience. 

To be part of the operational team at Highcliffe Castle, building positive relationships with staff, stakeholders, partners, service providers and customers.

The Ideal Candidate

Specific Qualifications and Experience 

• NVQ 3 or equivalent experience

• Marketing & communications experience

• Experience of delivering operational activities within an historic indoor setting and within public grounds and the complexities of these being used for various purposes

• Experience of delivering creative solutions to a range of problems.

• Willingness and desire to increase knowledge of the Castles activities

• Experience of financial and administrative systems

• Related Health & Safety knowledge and safe working practices.

• IT skills in Word, Outlook and Power Point.

• Complaint handing skills

Personal Qualities & Attributes 

• Organised and efficient with attention to detail.

• High level of resilience and calm under pressure

• Literacy and numeracy skills

• Strategic thinker and effective decision maker


About BCP Council

BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people. Our area includes over 15 miles of beautiful world-renowned coastline. We can offer career defining roles to transform and improve services. By working with us, you can help deliver a vision of a thriving, word-class, prosperous and inclusive place for generations to come.

Our Benefits

We offer an excellent benefits package to colleagues. Find out more on >our website.

As a result of the creation of BCP Council in 2019, we are working on simplifying our terms and conditions of service and will be creating a single pay structure which is to be applicable for all employees. It is important to us that we offer benefits that our colleagues value as part of their total employment package and we are reviewing these to make sure we have it right. We are in the process of establishing a timescale for implementation and colleagues joining us will be included in these changes. This is expected to be in place in 2024.

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