Job Introduction
Outreach Officer – Adult Social Care (ASC) Contact Centre 37 hours per week
Do you have the enthusiasm, drive, and commitment to help transform our Adult Social Care Contact Centre?
We have 3 full-time 12-month fixed term Outreach Officer post that will develop prevention and early intervention initiatives to reduce, delay or remove the need for support passing to long-term Adult Social Care teams.
The ASC Contact Centre currently consists of Contact Officers, Outreach Officers and Occupational Therapists , alongside management support. The aim of the ASC Contact Centre is to respond to Adult Social Care queries and referrals concerning residents in our area.
These initiatives will contribute towards our Vision:
The Adult Social Care Contact Centre is here for you when you or someone you know needs advice, information or support about how to manage day-to-day with a disability, illness or long-term condition.
We listen carefully to understand what matters most to you, help you navigate life events and find answers including; connecting you to your community, staying in touch with family and friends and solutions so you can live as independently as possible.
The Outreach Officers play a pivotal role in helping to design and evaluate innovative ways to respond to customer demand and, through a process of testing and learning, contribute to a growing evidence base of what works best.
As an Outreach Officer, you will be confident in accessing and making use of web-based, community resources and understanding the benefit of voluntary and local services to a person’s wellbeing. You will be expected to receive referrals from Contact Officers within the team and complete virtual/telephone or face to face contacts with adults and carers, to discover their desired outcomes and needs, co-produce plans and review interventions.
This represents an ideal opportunity for those with an interest in promoting early intervention approaches and improving outcomes for residents, often in a fast-paced environment where rapid decisions are regularly taken, and teamwork is of utmost importance.
In addition, you will need to be solution-focused, whilst confident in using your initiative to connect with local communities and neighbourhoods and implementing ideas which will improve outcomes for BCP residents. The ideal candidate will have a good knowledge of strengths-based practice and be confident in creatively applying these within a wider Asset Based Community Development (ABCD) approach.
Experience of working within a Local Authority Adult Social Care setting is not essential as training will be available, however experience of direct working with people in an Adult Social Care or Health environment is essential as a minimum requirement to your application.
Please see the Job description and person specification for further information.
About BCP Council
BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people. Our area includes over 15 miles of beautiful world-renowned coastline. We can offer career defining roles to transform and improve services. By working with us, you can help deliver a vision of a thriving, word-class, prosperous and inclusive place for generations to come.
Our Benefits
We offer an excellent benefits package for further details see support.aspx" target="_blank" style="background-color:transparent;color:rgb(54,30,84);text-decoration:none;" rel="noreferrer noopener">our website
As a result of the creation of BCP Council in 2019, we are working on simplifying our terms and conditions of service and will be creating a single pay structure which is to be applicable for all employees. It is important to us that we offer benefits that our colleagues value as part of their total employment package and we are reviewing these to make sure we have it right. We are in the process of establishing a timescale for implementation and colleagues joining us will be included in these changes. Expected to be in place 2024 or early 2025..
DBS
BCP Council is committed to safeguarding and promoting the welfare of the community and expects all staff and volunteers to share the same commitment. Applicants to this post will be required to complete the appropriate level of Disclosure & Barring Service Check. Please refer to the Job Description or Role Profile for more details.
Attached documents
