Job Introduction
Adult Social Care – Commissioning - Service Improvement Officer
Looking for a new challenge? Keen to really make a difference?
We are seeking two dedicated and passionate individuals to join our Service Improvement Team as Service Improvement Officers on fixed term 23-month contracts. The Service Improvement Team supports BCP Council to deliver its responsibilities under the Care Act 2014 by ensuring that any person in receipt of a commissioned service receives a high-quality service from their care provider and that our contractual requirements are met.
Able to work in a fast-paced environment, the post holder must have proven administrative experience and work with a high degree of professionalism and be capable of managing a varied workload. Often working to tight deadlines, at times, they will be expected to work independently on their own initiative.
The post holder must have excellent interpersonal and communication skills as they will be liaising with a spectrum of stakeholders.
Blend of office based & agile working.
The successful candidate will:
- Complete regular Contract Monitoring of commissioned care providers to ensure contractual compliance and a high standard of care delivery is being provided. This will involve regular contact with service providers, on-site service monitoring visits, gathering feedback from service users, their families and the ASC workforce.
- Identify and monitor trends and themes to identify risks
- Support providers to implement and follow improvement plans where areas for development are identified
- Provide support, advice, and guidance to social care providers, to drive continuous improvements in the quality of care delivered to service users receiving a service funded by BCP Council.
- Support Safeguarding processes
If you have an interest in Adult Social Care and quality improvement, and have excellent oral, written, and presentation skills, we encourage you to apply.
Want to find out more?
For an informal discussion about the role, please contact Service Improvement Team Managers; Claire Corbin claire.corbin@bcpcouncil.gov.uk or on 01202 123650 or Ali Pearman alison.pearman@bcpcouncil.gov.uk or on 01202 123101
About BCP Council
BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people. Our area includes over 15 miles of beautiful world-renowned coastline. We can offer career defining roles to transform and improve services. By working with us, you can help deliver a vision of a thriving, word-class, prosperous and inclusive place for generations to come.
Our Benefits
We offer an excellent benefits package for further details see here
As a result of the creation of BCP Council in 2019, we are working on simplifying our terms and conditions of service and will be creating a single pay structure which is to be applicable for all employees. It is important to us that we offer benefits that our colleagues value as part of their total employment package and we are reviewing these to make sure we have it right. We have been in a process of collective bargaining since 2019 and have positively worked forward to reach an agreed position with the unions for the new contractual offer. This has taken longer than we hoped and therefore we are having to consider all alternative avenues available to enable us to remove inequality in the organisation as a result of bringing together 3 councils.
We are in the process of establishing a timescale for implementation, and all colleagues joining us will be included in these changes. We want to reassure everyone that whichever route is taken to reach the new terms and conditions, we can honour continuous service and there will not be any job reduction as a result of the implementation of Pay and Reward. If you have any questions at all about this process, please feel free to raise this with the hiring manager.
DBS
BCP Council is committed to safeguarding and promoting the welfare of the community and expects all staff and volunteers to share the same commitment. Applicants to this post will be required to complete the appropriate level of Disclosure & Barring Service Check. Please refer to the Job Description or Role Profile for more details.
Attached documents
