Job Introduction
The pay range for this role will be £31,537 – £36,363 (pro rata for part time colleagues)
We’re looking forward to welcoming new colleagues under this refreshed framework of pay, terms, and conditions. To promote fairness and consistency, all new starters will begin at the bottom of the pay band. This reflects our commitment to equity across the organisation and aligns with the approach taken with existing staff during the transition. While the starting salary is fixed, the role offers excellent scope for growth, meaningful contribution, and being part of a forward-thinking team.
You can also find out more about the new terms and conditions that we are introducing on our careers site on, 'More than just a job' brochure
Job Overview
To process education transport requests received from Transport Commissioners for mainstream students and those with special educational needs / disability. This involves the planning, procurement and organisation of appropriate passenger transport, to ensure that services are safe, efficient, sustainable and compliant with statutory regulation and industry good practice.
Key Responsibilities
- The efficient processing and co-ordination of education transport requests.
- The optimisation of resources through the planning and procurement of safe, efficient and cost- effective passenger transport solutions. This will include the local public transport network, contracted vehicles, community transport, payments to parents, the in-house fleet, walking and cycling.
- Responsible for the safe and efficient day to day operation of education transport including liaison with parents and carers, commissioners, school staff, social workers, transport suppliers and other agencies.
- To develop risk assessments by researching and collating information about passengers to ensure that foreseeable risks are considered and co-ordinate action where necessary.
- To devise individual travel plans to ensure appropriate, safe, sustainable and cost effective.
- To maintain passenger transport databases to ensure reliable service delivery and accurate management information.
- Ensure value for money and compliance with financial regulations by the effective procurement of passenger transport. This will include the preparation of specifications for tender documents and assistance with contract management.
- To plan and co-ordinate the efficient allocation of Passenger Assistants.
- The ability to develop innovative solutions to challenging operational problems.
- General Passenger Assistant support including contributing to recruitment and training, the processing of timesheets and ensuring compliance with absence procedures. The supply of stationary, uniform and equipment.
- Ensure effective business relationships with suppliers through the efficient processing of orders and invoices and the production of effective management information.
- General office administration.
Specific Qualifications and Experience
- Minimum of 5 GCSEs (A*-C) grade or equivalent academic achievements.
- Proven competence in working in a demanding administrative role within a busy office environment.
- Knowledge of education transport legislation, heath and safety and operational good practice.
- Demonstrate an empathetic understanding of young people with special educational needs and disability and the impact on families.
- Previous experience of working in a customer services environment and or logistics and or passenger transport.
- Understanding of good procurement practice and contract management. The ability to negotiate with operators regarding performance issues.
Personal Qualities & Attributes
- Excellent customer service and communication skills. In order to establish and maintain effective working relationships with suppliers, colleagues and customers many who may be highly anxious or experience communication difficulties.
- Strong organisational and analytical skills with the ability to design efficient integrated transport schedules using a combination of local geographic knowledge and resource planning skills.
- Good IT skills with the ability to use common and passenger transport specific software.
- Strong analytical abilities and the ability to work methodically and accurately, this includes attention to detail when under pressure and retaining focus when completing routine tasks.
- The confidence to work on own initiative in order to solve problems and manage risks associated with education transport.
- The ability to remain calm under pressure and the resilience to deal with challenging situations sensitively and assertively when required.
- Positive approach to work, self-motivated with a commitment to professional development.
- Proven ability to manage time effectively, prioritise and meet deadlines and targets.
- Knowledge of and commitment to equality and diversity.
- The ability to respect the views of others and work as part of a team.
Job Requirements
- A flexible approach to working hours including cover from 07:30 until 17:00 and potentially evening and weekend work on occasions.
- Must be able to travel, using public or other forms of transport where they are viable, or by holding a valid UK driving licence with access to own or pool car.
- Enhanced DBS check.
For an informal discussion about this role please contact Claire Vass at claire.vass@bcpcouncil.gov.uk
About BCP Council
BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people. Our area includes over 15 miles of beautiful world-renowned coastline. We can offer career defining roles to transform and improve services. By working with us, you can help deliver a vision of a thriving, word-class, prosperous and inclusive place for generations to come.
Our Benefits
A Place to Thrive – Join BCP Council
At BCP Council, we’re not just building a workforce— we’re transforming how we recognise and reward our people.
Check out our attractive enhanced benefits and find out more about the new Pay and Reward package at (Employee benefits | Working for BCP link to careers page)
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