Seafront Visitor Services Officer

Job Introduction

At BCP Council we recognise that our position as a highly successful council depends on our fantastic team of people, who work hard and love what they do.  

Our Seafront Service is responsible for the management and development of our beautiful world-renowned coastline, and we are looking for a dynamic and customer focussed officer  to join our team.

You will need to be passionate about enhancing visitor experiences and will play a key role in improving visitor communications, promoting Seafront Services, and driving commercial success across our stunning seafront locations.

Working directly with the Seafront Visitor Services Manager, you’ll help ensure high-quality, efficient, and sustainable services that deliver value for money and satisfaction to residents, businesses, and visitors.

Key Responsibilities:

• Improving customer communications, handling enquiries, compliments, and complaints.
• Drive business growth by enhancing commercial activities, such as beach huts, beach lodges, and weddings. Help to increase income generation and customer satisfaction.
• Oversee booking and invoicing systems, ensuring they meet service delivery needs and comply with financial regulations.
• Develop and deliver engaging marketing and promotional materials, signage, and social media content to promote Seafront Services.
• Build strong relationships with customers, colleagues, and partners to ensure a high level of customer care and satisfaction.
• Supervise staff and volunteers, ensuring smooth operation across a 7-day rota, including attendance at wedding ceremonies and receptions.
• Conduct visitor surveys and compile feedback to support service delivery improvements and funding bids.
• Ensure that all seafront hire activities comply with health and safety regulations and council policies.
• Deputise for the Visitor Services Manager as required.

This is a unique opportunity requiring a special individual who enjoys working in a mutually supportive and collaborative team environment but also can work well on their own initiative.

Qualifications and Experience Required:

• Degree or equivalent experience in a relevant field.
• Experience in customer-facing roles and supporting staff and volunteers.
• Proven experience managing customer communications, enquiries and complaints.
• Commercial success within the tourism / hospitality sector.
• Experience in running successful marketing campaigns focused on business growth.
• Budget management and administrative experience.

In return, we will give you a rewarding job, a fantastic working environment in a lovely location and great colleagues.

• You must have a customer-first mindset with strong relationship-building abilities, excellent communication and interpersonal skills
• Flexible, adaptable, and able to manage multiple tasks in a fast-paced environment
• Strong attention to detail and ability to forward-plan and prioritise.
• A positive, team-oriented attitude with leadership abilities.

The role will be office based with the expectation of high operational visibility.   Please see the Job Description for further information.

Job Requirements:

• Must be willing to travel across the BCP area, using public transport where possible or access to own/pool car.
• Full UK Driving Licence.
• Flexibility to work a 5-in-7-day rota, including weekends, Bank Holidays, and during major festivals (e.g., Bournemouth Air Festival).

Interviews will be held on Friday 25th October 2024 at BCP Council Civic Offices, Bournemouth BH2 6DY.

If you have any questions or require more information about this role please contact:

Anthony Rogers, Head of Seafront           anthony.rogers@bcpcouncil.gov.uk  

About BCP Council

BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people. Our area includes over 15 miles of beautiful world-renowned coastline. We can offer career defining roles to transform and improve services. By working with us, you can help deliver a vision of a thriving, word-class, prosperous and inclusive place for generations to come.

Our Benefits

We offer an excellent benefits package to colleagues. Find out more on our website.

As a result of the creation of BCP Council in 2019, we are working on simplifying our terms and conditions of service and will be creating a single pay structure which is to be applicable for all employees. It is important to us that we offer benefits that our colleagues value as part of their total employment package and we are reviewing these to make sure we have it right. We are in the process of establishing a timescale for implementation and colleagues joining us will be included in these changes. This is expected to be in place in 2024 or early 2025.