Service Improvement Officer

Job Introduction

Adult Social Care – Commissioning - Service Improvement Officer 

Looking for a new challenge? 

Keen to really make a difference to Adult Social Care Services?

Join Our Team: Service Improvement Officer (SIO) at BCP Council

Introduction

Are you looking for a new challenge? Do you have a passion for making a real difference in the community? BCP Council is seeking a dedicated and passionate individual to join our Service Improvement Team due to a recent retirement. Our team is committed to delivering high-quality services under the Care Act 2014, ensuring that our contractual requirements are met and that every service user receives the best possible care from commissioned care providers. This is an exciting opportunity to be part of a dynamic, supportive and friendly team.  We are looking for someone with a keen eye for detail, a collaborative spirit, and a commitment to excellence. If you are driven by a desire to make a tangible impact and thrive in a challenging yet rewarding environment, we invite you to bring your expertise to BCP Council.

Job Overview

As a Service Improvement Officer, you will be responsible for the regular and effective monitoring and review of Providers who have a Contracts with BCP Council. Your role is crucial in ensuring that high-quality services are delivered in line with the Contract Agreement and relevant policies, procedures, and legislation. 

 Key Responsibilities

• Conduct regular Contract Monitoring visits of commissioned care providers to assess contractual compliance and ensure high standard of care delivery.
• Engage with service providers, service users, their families, and the ASC workforce to gather feedback and ensure quality service delivery.
• Identify and monitor trends to pinpoint risks and support providers with improvement plans.
• Provide support, advice, and guidance to social care providers to foster continuous improvements.
• Support Safeguarding processes and represent the Service Improvement Team at Adult Protection Investigations. 

Qualifications and Experience

• A-level education or equivalent experience in a specialist area.
• Qualification or training in a care-related field.
• Experience in high-level communication with various professional backgrounds.
• Proven experience in partnership working with a range of agencies and providers.
• Previous work experience in a care-related field is highly desirable. 

Personal Qualities & Attributes

• Excellent problem-solving, communication, and negotiation skills.
• Ability to manage a varied workload and meet tight deadlines.
• Strong analytical skills with a high level of accuracy and attention to detail.
• A team player with the ability to build and sustain positive relationships. 

Additional Requirements

• Ability to travel as needed, holding a valid UK driving licence is beneficial.
• Willingness to undergo a DBS check.
• Flexibility to work weekends or evenings if required for monitoring activities. 
• The role involves a blend of office based and hybrid working including working from Provider premises across the BCP area

Join Us

If you have an interest in Adult Social Care and quality improvement, and possess excellent oral, written, and presentation skills, we encourage you to apply.

For an informal discussion about the role, please contact Ali Pearman, Service Improvement Team Manager, at 01202 123101 or alison.pearman@bcpcouncil.gov.uk

About BCP Council

BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people.  Our area includes over 15 miles of beautiful world-renowned coastline.  We can offer career defining roles to transform and improve services.  By working with us, you can help deliver a vision of a thriving, word-class, prosperous and inclusive place for generations to come.

Our Benefits

We offer an excellent benefits package for further details see here: Jobs and apprenticeships | BCP (bcpcouncil.gov.uk)

As a result of the creation of BCP Council in 2019, we are working on simplifying our terms and conditions of service and will be creating a single pay structure which is to be applicable for all employees. It is important to us that we offer benefits that our colleagues value as part of their total employment package and we are reviewing these to make sure we have it right. We are in the process of establishing a timescale for implementation and colleagues joining us will be included in these changes. Expected to be in place 2024.

DBS

BCP Council is committed to safeguarding and promoting the welfare of the community and expects all staff and volunteers to share the same commitment. Applicants to this post will be required to complete the appropriate level of Disclosure & Barring Service Check. Please refer to the Job Description or Role Profile for more details.