Support Officer - Licensing

Job Introduction

Role Purpose

We require an efficient and organised person to work as part of the wider Licensing and Trading Standards team  they should have  experience in administration, dealing with customers and working as part of a team to provide high quality delivery of licensing applications for taxi and private hire drivers, vehicles and operators as well as under the Licensing Act 2003.

This is a great job role which covers a variety of licensing functions which mean every day is different and offers an exciting opportunity to the right applicant.

Main Responsibilities

These include but are not limited to:-

• Respond to requests, queries and complaints received relating to the work of the Service Unit, dealing with members of the public, Councillors', colleagues, businesses, contractors and outside agencies, referring to databases and record systems as necessary.
• Provide correct and relevant information, guidance and advice and resolve issues where appropriate.
• Use, update and maintain record systems to ensure documentation and relevant records exist ensuring accuracy and security of information.
• Prepare and produce certificates, notices, statements, letters, reports, licenses and other documents as required including the use of ID card machine.
• Process incoming and outgoing mail.
• Develop effective working relationships with colleagues and to work towards continuous improvements in all aspects of service provision.
• Prioritise and order own work on a daily basis to achieve completion of personal and group tasks.
• Complete routine and ad hoc administrative tasks, as directed, to the required standard and within the prescribed timescale.
• Undertake personal training and development activities necessary for the duties of the post.
• Adapt to, and contribute to, new working practices.
• Interchange tasks of a similar level with other members of staff in the Unit as required.

The Ideal Candidate

Will have the following qualifications and qualities

• At least 4 GCSEs including English and Maths grade C or above or equivalent
• Proven experience in business administration and finance within an office environment
• Excellent communication skills including telephone, face to face, and written
• Ability to develop a professional rapport and maintain effective working relationships
• Good IT skills including the Microsoft Office package
• Good interpersonal and communication skills; emotional intelligence
• Self-motivated and self-reliant with excellent teamworking skills
• High level of resilience and calm under pressure 
• Excellent oral, written and presentational skills and commitment to quality output and outcomes
• Negotiation and decision-making skills
• An ability to find positive and practical solutions to problems
• Attention to detail and ability to deliver work to tight deadlines and be flexible in managing workloads
• Ability to work flexibly within a team, with ability to use own initiative and without direct supervision

For an informal discussion about the role please contact Kevin Littlechild on 01202 127984 or kevin.littlechild@bcpcouncil.gov.uk

About BCP Council

BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people. Our area includes over 15 miles of beautiful world-renowned coastline. We can offer career defining roles to transform and improve services. By working with us, you can help deliver a vision of a thriving, word-class, prosperous and inclusive place for generations to come.

Our Benefits

We offer an excellent benefits package to colleagues. Find out more on our website.

As a result of the creation of BCP Council in 2019, we are working on simplifying our terms and conditions of service and will be creating a single pay structure which is to be applicable for all employees. It is important to us that we offer benefits that our colleagues value as part of their total employment package and we are reviewing these to make sure we have it right. We are in the process of establishing a timescale for implementation and colleagues joining us will be included in these changes. This is expected to be in place in 2024.