Job Introduction
From 1 December 2025, our refreshed Pay and Reward package comes into effect, bringing a new approach to how we recognise and reward roles across the Council. This means the salary for this role will be changing.
The pay range for this role will be £33,699 - £39,152 p.a. (pro rata for part time colleagues) from 1 December 2025.
You can also find out more about the new terms and conditions that we are introducing on our careers site on, 'More than just a job' brochure
Role Purpose
We have an exciting opportunity for a Technical Specialist to join our Appeals and Discretion Team at BCP Council. The main purpose is to deal with complex issues and provide advice and guidance to staff in relation to Discretionary Housing Payments, Benefit reconsiderations, Appeals and discounts.
Main Responsibilities
To process complex cases accurately and efficiently, including Discretionary Housing Payments, Benefit reconsiderations and discounts.
To assist in the preparation and submission of Appeal files to the Tribunal and represent BCP Council at such hearings.
To be the first point of contact for the resolution of problems and issues, and to liaise with the team manager as necessary to escalate concerns which may have an impact upon service standards. .
The Ideal Candidate
We are looking for an individual with excellent technical knowledge of the Housing Benefit and Council Tax Support legislation, who can deal with complex customer issues, has an eye for detail and a strong commitment to the delivery of a professional customer service.
Candidates must have:
- Good interpersonal, communication, numeracy, and literacy skills
- The ability to work with a wide range of people
- The ability to support, train and empower staff
- A flexible approach to change and working practices
- The ability to use data to inform the decision-making process in line with procedures and legislative requirements.
About BCP Council
BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people. Our area includes over 15 miles of beautiful world-renowned coastline. We can offer career defining roles to transform and improve services. By working with us, you can help deliver a vision of a thriving, word-class, prosperous and inclusive place for generations to come.
Our Benefits
A Place to Thrive – Join BCP Council
At BCP Council, we’re not just building a workforce— we’re transforming how we recognise and reward our people.
From 1 December 2025, we’re proud to introduce a new Pay and Reward package, shaped through close collaboration with our trade union partners. This marks a significant step forward in how we recognise and reward our colleagues, reflecting our commitment to creating a modern, inclusive, and supportive workplace.
Our enhanced offer includes fair and transparent pay, modernised terms and conditions, and a comprehensive benefits package designed to attract and retain talented individuals. Whether it’s flexible working, wellbeing support, or opportunities for career progression, our new approach puts people first- we’re excited to welcome new colleagues into a Council that’s evolving to meet the needs of both our workforce and our communities.
Check out our attractive enhanced benefits and find out more about the new Pay and Reward package at (Employee benefits | Working for BCP link to careers page)
Be the difference - Join an organisation that values you
More About us | Working for BCP
DBS
BCP Council is committed to safeguarding and promoting the welfare of the community and expects all staff and volunteers to share the same commitment. Applicants to this post will be required to complete the appropriate level of Disclosure & Barring Service Check. Please refer to the Job Description or Role Profile for more details.
Attached documents
