Job Introduction
From 1 December 2025, our refreshed Pay and Reward package comes into effect, bringing a new approach to how we recognise and reward roles across the Council. This means the salary for this role will be changing. The pay range for this role will be £30,024 - £33,143 p.a. effective from 1 December 2025.
You can also find out more about the new terms and conditions that we are introducing on our careers site on, 'More than just a job' brochure
Job Overview
To deliver a comprehensive support service, including managing team email boxes, handling complaints, and processing applications on the case management system. You will be responsible for responding to phone calls and providing advice and support appropriate to the role.
You will also need to process certain applications within set deadlines and assist other team members as needed.
Confidence in managing a busy workload, especially during peak periods throughout the year, is essential.
Main Responsibilities
- Respond to requests, queries, and complaints related to the Service Unit's work, interacting with the public, Councillor’s, colleagues, businesses, contractors, and outside agencies, and referring to databases and record systems as needed.
- Provide accurate and relevant information, guidance, and advice, and resolve issues where appropriate.
- Use, update, and maintain record systems to ensure documentation and relevant records are accurate and secure.
- Prepare and produce certificates, notices, statements, letters, reports, licenses, and other documents as required.
- Compile and maintain statistical data and provide management information as required.
- Retrieve and check data and submit relevant information for Local Land Searches.
- Process incoming and outgoing mail.
- Develop effective working relationships with colleagues and work towards continuous improvements in all aspects of service provision.
- May supervise the work of or provide guidance to other colleagues.
- Prioritize and organize daily work to complete personal and group tasks.
- Complete routine and ad hoc administrative tasks as directed to the required standard and within the prescribed timescale.
- Participate in a rota system for office coverage
- Undertake personal training and development activities necessary for the duties of the post.
- Adapt to and contribute to new working practices.
- Perform tasks of a similar level interchangeably with other staff members in the Unit as required.
- Comply with Health and Safety Regulations, legislation, and Council policies at all times.
Specific Qualifications and Experience
- At least 4 GCSEs including English and Maths grade C or above or equivalent.
- Proven competence and experience in business administration and finance within an office environment.
- Excellent communication skills including telephone, face to face, and written.
- Ability to develop a professional rapport and maintain effective working relationships.
- Good IT skills including the Microsoft Office package.
Personal Qualities & Attributes
- Good interpersonal and communication skills.
- Self-motivated and self-reliant with excellent teamworking skills.
- High level of resilience and calm under pressure.
- Excellent oral, written and presentational skills and commitment to quality output and outcomes.
- Negotiation and decision-making skills.
- An ability to find positive and practical solutions to problems.
- Attention to detail and ability to deliver work to tight deadlines and be flexible in managing workloads.
- Ability to work flexibly within a team, with ability to use own initiative and without direct supervision.
Job Requirements
- Post holder may be required to travel between locations.
This job description is not exhaustive and reflects the type and range of tasks, responsibilities and outcomes associated with this post.
About BCP Council
BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people. Our area includes over 15 miles of beautiful world-renowned coastline. We can offer career defining roles to transform and improve services. By working with us, you can help deliver a vision of a thriving, word-class, prosperous and inclusive place for generations to come.
Our Benefits
A Place to Thrive – Join BCP Council
At BCP Council, we’re not just building a workforce— we’re transforming how we recognise and reward our people.
From 1 December 2025, we’re proud to introduce a new Pay and Reward package, shaped through close collaboration with our trade union partners. This marks a significant step forward in how we recognise and reward our colleagues, reflecting our commitment to creating a modern, inclusive, and supportive workplace.
Our enhanced offer includes fair and transparent pay, modernised terms and conditions, and a comprehensive benefits package designed to attract and retain talented individuals. Whether it’s flexible working, wellbeing support, or opportunities for career progression, our new approach puts people first- we’re excited to welcome new colleagues into a Council that’s evolving to meet the needs of both our workforce and our communities.
Check out our attractive enhanced benefits and find out more about the new Pay and Reward package at (Employee benefits | Working for BCP link to careers page)
Be the difference - Join an organisation that values you
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