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Telecare Services Officer - 2 posts - 1 Perm post and 1 Fixed term post

Please Note: The application deadline for this job has now passed.

Job Introduction

Role Purpose

Due to our expanding service, we have an exciting opportunity to join BCP’s Lifeline Team in the role of Telecare Service Officer. 

The Lifeline Team provides a wide range of services and technology designed around ensuring clients can remain safely, independently living in their own homes. The technology we provide allows for clients to raise alerts quickly and easily to our Operations Centre or their local support network 24/7.

Main Responsibilities

The Telecare services Officer's primary role is to install, change and rectify any fault with the technology.   Demonstrating the equipment and service to potential new clients and supporting our current clients using our equipment and accessing services.  Officers also provide a mobile response service to some of our Telecare clients, involving staff going out to client's homes to assist when there is an emergency.  This service includes 'assisted lifting' for non-injured fallers using specialised equipment.

The Ideal Candidate

Applicants should be able to work under pressure, have excellent communication skills and a focus on customer care. You will need to have a flexible approach to working patterns and will be required to work a variety of shifts covering the service.

The work is challenging with lots of variety, no day is the same. If you like to get to the end of your working day knowing you have made a difference to some of the most vulnerable residents in our community, then this could be the job you are looking for, and we would love to hear from you.

About BCP Council

BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people.  Our area includes over 15 miles of beautiful world-renowned coastline.  We can offer career defining roles to transform and improve services.  By working with us, you can help deliver a vision of a thriving, word-class, prosperous and inclusive place for generations to come.

Our Benefits

We offer an excellent benefits package for further details see here

As a result of the creation of BCP Council in 2019, we are working on simplifying our terms and conditions of service and will be creating a single pay structure which is to be applicable for all employees. It is important to us that we offer benefits that our colleagues value as part of their total employment package and we are reviewing these to make sure we have it right. We are in the process of establishing a timescale for implementation and colleagues joining us will be included in these changes. Expected to be in place 2024.


BCP Council is committed to safeguarding and promoting the welfare of the community and expects all staff and volunteers to share the same commitment. Applicants to this post will be required to complete the appropriate level of Disclosure & Barring Service Check. Please refer to the Job Description or Role Profile for more details.

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