Job Introduction
Role Purpose
We have an exciting opportunity for a motivated person to join our Tenancy Advice and Repairs Team as a Tenancy Advice Assistant for BCP Homes on a permanent part time basis.
There are excellent career progression opportunities for the right person.
This role will be office based initially, moving to hybrid working, following intensive training of 4 - 6 weeks.
Main Responsibilities
The team are responsible for dealing with all customer contacts over the telephone and face to face so an ability to demonstrate excellent communication skills is essential.
This role includes managing the first point of contact from our residents regarding tenancy advice, neighbourhood management enquiries, anti-social behaviour reports and case management.
The Ideal Candidate
The successful candidates will be required to work under pressure and be able to use their own initiative to deal with a variety of challenging and difficult situations. We are looking for strong team players who are proactive and effective at delivering the best customer service.
For an informal chat about the role please contact Marie Preen on 01202 128413/ 08000281870 or email marie.preen@bcpcouncil.gov.uk
About BCP Council
BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people. Our area includes over 15 miles of beautiful world-renowned coastline. We can offer career defining roles to transform and improve services. By working with us, you can help deliver a vision of a thriving, word-class, prosperous and inclusive place for generations to come.
Our Benefits
We offer an excellent benefits package to colleagues. Find out more on our website.
As a result of the creation of BCP Council in 2019, we are working on simplifying our terms and conditions of service and will be creating a single pay structure which is to be applicable for all employees. It is important to us that we offer benefits that our colleagues value as part of their total employment package and we are reviewing these to make sure we have it right. We have been in a process of collective bargaining since 2019 and have positively worked forward to reach an agreed position with the unions for the new contractual offer. This has taken longer than we hoped and therefore we are having to consider all alternative avenues available to enable us to remove inequality in the organisation as a result of bringing together 3 councils.
We are in the process of establishing a timescale for implementation, and all colleagues joining us will be included in these changes. We want to reassure everyone that whichever route is taken to reach the new terms and conditions, we can honour continuous service and there will not be any job reduction as a result of the implementation of Pay and Reward. If you have any questions at all about this process, please feel free to raise this with the hiring manager.
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