Job Introduction
The pay range for this role will be £33,699 - £39,152 (pro-rata for part time). You can also find out more about the new terms and conditions that we are introducing on our careers site on, 'More than just a job' brochure. To promote fairness and consistency, all new starters will begin at the bottom of the pay band. This reflects our commitment to equity across the organisation and aligns with the approach taken with existing staff during the transition. While the starting salary is fixed, the role offers excellent scope for growth, meaningful contribution, and being part of a forward-thinking team.
You can also find out more about the new terms and conditions that we are introducing on our careers site on, 'More than just a job' brochure.
Role Purpose
To help protect tenants from unlawful eviction, discrimination and poor practise within the private rented sector, ensuring that residents can live safely and securely in their homes. You will investigate and enforce breaches of the Renters Rights Act 2025 and the protection from the Eviction Act 1977, providing specialist advice to tenants and landlords, gathering evidence and taking enforcement action where required. You will play a key role in the supporting BCP Council's response to significant changes to national legislation, working closely with enforcement, housing options, Legal Services and other partners on complex and sensitive cases.
Main Responsibilities
• Investigate alleged breaches of the Renters Rights Act 2025, including illegal eviction,
discriminatory practises and unlawful rent increases.
• Investigate alleged breaches of the Protection from Eviction Act 1977 taken appropriate
enforcement action in line with the legislation and internal procedures.
• Enforce Landlords 'legal responsibilities within the private rented sector, including the
investigation of offences and issuing of Civil Penalty Notices where appropriate, in
accordance with legislation, council policy and enforcement best practice.
• Provide specialist advice to tenants and landlords to prevent unlawful eviction and resolve
disputes at an early stage. Engage with private rented sector landlords to improve
understanding of legal duties and encourage compliance with the Renters Rights Act 2025.
• Maintain accurate case records so that information is accessible and evidence is gathered
to a standard suitable for enforcement or legal proceedings.
• Prepare witness statements and attend court to give evidence if required.
• Work proactively with Housing Options to identify and mitigate homelessness risks arising
from private rented sector disputes or unlawful eviction attempts.
• Develop positive relationships with landlords, tenants and partner agencies to support
compliance and early resolution.
• Use professional judgement to determine the appropriate course of action, including
informal resolution, serving notices, or progressing legal interventions.
• Contribute to continuous improvement of enforcement processes, identifying opportunities
to improve efficiency and consistency.
• Manage a caseload independently in an environment of changing demand and emerging
issues, escalating cases appropriately.
• Work collaboratively with colleagues across enforcement, legal, housing options and other
agencies to deliver a joined-up service.
The Ideal Candidate
• Able to build and maintain positive working relationships with tenants, landlords,
colleagues and external partners.
• Strong communication skills with the ability to explain complex legal information in a clear
and accessible way.
• Confident in managing conflict, challenging behavior and emotionally sensitive situations
with calmness and professionalism.
• Good understanding of tenancy law, regulation of the private rented sector and best
practise in preventing unlawful eviction.
• Ability to gather and assess evidence to a legal standard demonstrating attention to detail
and sound judgement.
• Experience of managing a caseload and prioritising work effectively in a busy environment.
• Ability to influence landlords and tenants to support compliance and positive outcomes.
• Competent IT skills including use of Word, Outlook, Excel in case management systems.
Desirable Knowledge, Skills & Experience
• Qualification or formal training in an enforcement related discipline
• Knowledge of enforcement techniques and best practice.
• Understanding of PACE, or commitment to undertake training
• Experience of enforcement work and legal proceedings
Please note, this role is not eligible for visa sponsorship and we can only consider applicants with existing right to work in the UK.
About BCP Council
BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people. Our area includes over 15 miles of beautiful world-renowned coastline. We can offer career defining roles to transform and improve services. By working with us, you can help deliver a vision of a thriving, word-class, prosperous and inclusive place for generations to come.
Our Benefits
A Place to Thrive – Join BCP Council
At BCP Council, we’re not just building a workforce— we’re transforming how we recognise and reward our people.
Check out our attractive enhanced benefits and find out more about the new Pay and Reward package at
Employee benefits | Working for BCP
Be the difference - Join an organisation that values you
More About us | Working for BCP
DBS
BCP Council is committed to safeguarding and promoting the welfare of the community and expects all staff and volunteers to share the same commitment. Applicants to this post will be required to complete the appropriate level of Disclosure & Barring Service Check. Please refer to the Job Description or Role Profile for more details.
Attached documents
