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Visitor Engagement and Experience Officer

Please Note: The application deadline for this job has now passed.

Job Introduction

Role Purpose

Highcliffe Castle is looking for an enthusiastic, outgoing person to lead the whole visitor experience, ensuring that the daily operations are delivered to the highest standard, meeting key objectives and progressing Highcliffe Castle as a lead visitor attraction on the south coast

The role is 37 hours per week but applications for part time working will be considered.

Main Responsibilities

  • To lead the visitor services team which includes staff and volunteers, encouraging and listening to all to make sure the Castle and Council values are being followed.
  • To lead the creative development, interpretation, display and delivery of Highcliffe Castle’s displays, exhibitions, and events
  • Drive the delivery of the business plan, working closely with the commercial team. 
  • Stay on track with pre-set Lottery Heritage Fund objectives. 
  • Be the main budget holder for the visitor services department.
  • Write and adhere to all risk assessments and support the Operations Manager to ensure  Health and Safety policies and procedures are followed
  • Monitor and evaluate visitor data to help plan future activities at the Castle. 
  • Enable engagement through a range of channels including talks, tours, social media and the Castle website. 
  • To work with the Volunteer Supervisor to develop the volunteer programme and how it is delivered. 
  • Work with the local stakeholders, enabling them to remain engaged with all Castle activities. 
  • To act as duty manager as and when required 

The Ideal Candidate

  • NVQ 4, HND or diploma or equivalent experience 
  • Proven operational experience in a busy tourism or heritage venue
  • Developed and led or supported in the setting up and running of exhibitions 
  • Proven experience of development and delivery of captivating visitor plans 
  • Excellent organisational skills 
  • Enthusiasm for reviewing processes and improving the outcomes 
  • You will have a passion for working with the general public
  • Clear and confident communicator who enjoys supporting team members
  • Must be able to multi-task and be a keen team player 
  • Excellent ICT skills of the Microsoft Suite, managing social media channels and websites  
  • High level of resilience and remain calm under pressure  
  • To be able to work every Sunday and bank holidays on a rota basis 
  • Provide your own working attire

For an informal discussion please contact Steven White at or Katie Ingham at

Interviews will take place W/C 22 April 2024.

About BCP Council

BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people. Our area includes over 15 miles of beautiful world-renowned coastline. We can offer career defining roles to transform and improve services. By working with us, you can help deliver a vision of a thriving, word-class, prosperous and inclusive place for generations to come.

Our Benefits

We offer an excellent benefits package to colleagues. Find out more on our website.

As a result of the creation of BCP Council in 2019, we are working on simplifying our terms and conditions of service and will be creating a single pay structure which is to be applicable for all employees. It is important to us that we offer benefits that our colleagues value as part of their total employment package and we are reviewing these to make sure we have it right. We are in the process of establishing a timescale for implementation and colleagues joining us will be included in these changes. This is expected to be in place in 2024.

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