Job Introduction
BCP Council - Full time Customer Service Officer
From 1 December 2025, our refreshed Pay and Reward package comes into effect, bringing a new approach to how we recognise and reward roles across the Council. This means the salary for this role will be changing.
The pay range for this role will be £28,142 - £31,537 p.a. (pro rata for part time colleagues) from 1 December 2025.
You can also find out more about the new terms and conditions that we are introducing on our careers site on, 'More than just a job' brochure
Role Purpose
We have an exciting opportunity for a motivated person to join BCP Homes Tenancy Advice and Repairs Team as a Customer Service Officer in our housing offices at Kinson Hub and Poole Library Hub on a full time contract.
This role will be 37 hours per week and office based with initial training at the Kinson Hub for 4 - 6 weeks, then moving to hybrid working with a mixture of Poole Library Hub office and working from home.
Main Responsibilities
The team are responsible for dealing with all customer contacts mainly over the telephone with some face to face, therefore an ability to demonstrate excellent communication skills is essential. The role includes managing telephone calls and emails from our residents and for corporate building, diagnosing the repair required and booking appointments.
The Ideal Candidate
The candidate will be required to work under pressure and be able to use their own initiative to deal with a variety of challenging and difficult situations. We are looking for a strong team player who is proactive and effective at delivering the best customer service.
For an informal discussion please contact Kirstie Kerley or Kelly O'Connor on 0800 0281870 or email kirstie.kerley@bcpcouncil.gov.uk or kelly.oconnor@bcpcouncil.gov.uk.
About BCP Council
BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people. Our area includes over 15 miles of beautiful world-renowned coastline. We can offer career defining roles to transform and improve services. By working with us, you can help deliver a vision of a thriving, word-class, prosperous and inclusive place for generations to come.
Our Benefits
A Place to Thrive – Join BCP Council
At BCP Council, we’re not just building a workforce— we’re transforming how we recognise and reward our people.
From 1 December 2025, we’re proud to introduce a new Pay and Reward package, shaped through close collaboration with our trade union partners. This marks a significant step forward in how we recognise and reward our colleagues, reflecting our commitment to creating a modern, inclusive, and supportive workplace.
Our enhanced offer includes fair and transparent pay, modernised terms and conditions, and a comprehensive benefits package designed to attract and retain talented individuals. Whether it’s flexible working, wellbeing support, or opportunities for career progression, our new approach puts people first- we’re excited to welcome new colleagues into a Council that’s evolving to meet the needs of both our workforce and our communities.
Check out our attractive enhanced benefits and find out more about the new Pay and Reward package at (Employee benefits | Working for BCP link to careers page)
Be the difference - Join an organisation that values you
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