Duty Officer

Job Introduction

BCP Leisure's Two Riversmeet Leisure Complex is a multi-award winning leisure facility which serves a brilliant community in Christchurch. 

Our membership base is strong and drives our passion for development and continual improvement of the service. The leisure centre offers over 60 fitness classes each week, modern and well-maintained fitness suites, a range of pool based activities and children specific activities. 

Role Purpose

To have operational responsibility for the day to day operation of the leisure facility. This would include overseeing staff on shift, activity and equipment changeovers, completing mandatory and statutory checks in line with health and safety policy. Cover is predominantly required for evenings and weekends. 

Main Responsibilities

Responsible for the day to day operation of fitness facilities

Ensure all customer care is adequately met 

Ensure that all facilities are clean and comply with health and safety standards 

Provide staff supervision and promote a positive, professional and enthusiastic working environment

Responsible for the day to day operations of the designated leisure facility

The Ideal Candidate

The ideal candidate would have experience in working in the leisure industry; ideally in a similar capacity and with good understanding of the challenges and requirements of managing a busy and dynamic leisure facility. They would have excellent problem solving skills, be flexible, adaptable and approachable. They would be able to deal with customer comments or enquiries in a professional way.

The candidate would have excellent understanding of Health and Safety and be able to apply the knowledge in the leisure setting. 

This role is required throughout the year so would not be available as a 'term time only' option.

The job role requires shift work to cover all operational hours of the facility, we are looking for individuals who can join our team of Duty Officers to cover during absences or to assist with additional workloads.

Hours of operational are: Monday to Friday 06:00-23:30 and weekends 07:00-21:00. 

For an informal discussion, please contact Liz Griffin, liz.griffin@bcpcouncil.gov.uk 

About BCP Council

BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people.  Our area includes over 15 miles of beautiful world-renowned coastline.  We can offer career defining roles to transform and improve services.  By working with us, you can help deliver a vision of a thriving, word-class, prosperous and inclusive place for generations to come.

Our Benefits

We offer an excellent benefits package for further details see here Colleague benefits and support | BCP (bcpcouncil.gov.uk)

As a result of the creation of BCP Council in 2019, we are working on simplifying our terms and conditions of service and will be creating a single pay structure which is to be applicable for all employees. It is important to us that we offer benefits that our colleagues value as part of their total employment package and we are reviewing these to make sure we have it right. We are in the process of establishing a timescale for implementation and colleagues joining us will be included in these changes. Expected to be in place 2024.

DBS

BCP Council is committed to safeguarding and promoting the welfare of the community and expects all staff and volunteers to share the same commitment. Applicants to this post will be required to complete the appropriate level of Disclosure & Barring Service Check. Please refer to the Job Description or Role Profile for more details.