Job Introduction
Role Purpose
The role of the Commercial Leisure Relations Officer is to provide friendly and high quality frontline customer services via the appropriate customer access channels. To carry out day to day administration duties to ensure the customer service function is run as efficiently as possible. The role aims to enhance the customers experience through listening to feedback and recommending improvements to the customer service function.
Main Responsibilities
1. Provide a welcoming environment for all customers ensuring a professional frontline service is delivered at all times
2. Process customer payments accurately using ICT applications such as Gladstone.
3. Ensure accurate administration of customer records and bookings to enable valuable data to be collated and analysed
4. Maintain a clean and tidy customer service area
5. Work alongside a team of Commercial Leisure Relations Officer to contribute towards the effective running of the customer service function
6. Other
The Ideal Candidate
The ideal candidate for this job will have at the minimum 4 GSCEs including Maths & English or equivalent. Have experience in Customer Service and with the General Public. Be adaptable to bespoke computer systems. Have knowledge of Customer Service standards. To have a calm manner when dealing with customers.
About BCP Council
BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people. Our area includes over 15 miles of beautiful world-renowned coastline. We can offer career defining roles to transform and improve services. By working with us, you can help deliver a vision of a thriving, word-class, prosperous and inclusive place for generations to come.
Our Benefits
We offer an excellent benefits package to colleagues. Find out more on our website
As a result of the creation of BCP Council in 2019, we are working on simplifying our terms and conditions of service and will be creating a single pay structure which is to be applicable for all employees. It is important to us that we offer benefits that our colleagues value as part of their total employment package and we are reviewing these to make sure we have it right. We have been in a process of collective bargaining since 2019 and have positively worked forward to reach an agreed position with the unions for the new contractual offer. This has taken longer than we hoped and therefore we are having to consider all alternative avenues available to enable us to remove inequality in the organisation as a result of bringing together 3 councils.
We are in the process of establishing a timescale for implementation, and all colleagues joining us will be included in these changes. We want to reassure everyone that whichever route is taken to reach the new terms and conditions, we can honour continuous service and there will not be any job reduction as a result of the implementation of Pay and Reward. If you have any questions at all about this process, please feel free to raise this with the hiring manager.
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