Job Introduction
Role Purpose
To provide a comprehensive business support/admin service to the whole of BCP Homes including Housing Officers, Lettings Officers and Income Officers.
Main Responsibilities
To provide a comprehensive, effective and efficient support service to the Housing Landlord Services team by undertaking wide range of administrative tasks associated with managing the Councils’ housing stock and in the delivery of services to its customers.
To ensure that new tenancy rent accounts have been accurately set up to ensure Housing Benefit and rent payments are credited to the customer’s account.
Effect all tenancy changes via Northgate (Housing’s information management system) to ensure that tenancy records are kept up to date and that tenancy changes are made in a timely manner and accurately to process refunds and set up methods of payment.
The Ideal Candidate
The ideal candidate will be hard working and conscientious with a good attention to detail. They must also be able to deal with conflicting priorities and enjoy working as part of a team.
About BCP Council
BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people. Our area includes over 15 miles of beautiful world-renowned coastline. We can offer career defining roles to transform and improve services. By working with us, you can help deliver a vision of a thriving, word-class, prosperous and inclusive place for generations to come.
Our Benefits
We offer an excellent benefits package to colleagues. Find out more on support.aspx" style="background-color:transparent;color:rgb(54,30,84);text-decoration:none;">our website: Jobs and apprenticeships | BCP (bcpcouncil.gov.uk)
As a result of the creation of BCP Council in 2019, we are working on simplifying our terms and conditions of service and will be creating a single pay structure which is to be applicable for all employees. It is important to us that we offer benefits that our colleagues value as part of their total employment package and we are reviewing these to make sure we have it right. We are in the process of establishing a timescale for implementation and colleagues joining us will be included in these changes. This is expected to be in place in 2024 or early 2025.
Attached documents
