Anti Social Behaviour Triage Officer

Job Introduction

The BCP Council’s Anti-Social Behaviour Team are seeking a dedicated and proactive Anti-Social Behaviour Triage Officer to be the first point of contact for reports of anti-social behaviour, advice and support. The role will provide a comprehensive triage service relating to the management of anti-social behaviour (ASB). This role focuses on early intervention, reassurance of victims and witnesses, protection of vulnerable victims, developing prevention strategies and making appropriate referral to support services.  The role will also lead on applications for Anti-Social Behaviour Case Reviews, contribute to ASB project led work and provide support the wider ASB team around partnership working and community engagement.

Role Purpose/ Main Responsibilities

• Manage incoming reports of ASB from a range of sources and provide a front-line triage service, undertake initial investigations in to reports of ASB to identify victims, witnesses, perpetrators and agency involvement, asses the complaint and resolve at an early stage if possible.
• Identify actions and open new cases on the case management system, sending letters and diary sheets. 
• At first point of contact undertake a vulnerable victim risk assessment of the victim and their environment to identify needs, to ensure the victim’s voice and needs are considered. This will be completed following direct contact with the victim either via telephone or Teams, in exceptional circumstance there could be a need for a face-to-face assessment.
• Understand when a situation is a safeguarding concern and ensure appropriate referrals are made.
• Lead on applications for Community Trigger Case reviews, following the Dorset Community Trigger Process. This will involve collating information from partners/internal departments in relation to the Trigger application, keeping the complainant updated and supporting with any case review meeting notes and actions. 
• Support the team to provide statistical/performance information, raise and process invoices, review and update websites, update team documents and templates and assist at multi agency meetings with updating action templates. 
• Support the team to identify community engagement opportunities and produce information to support communities understand what ASB is, how to report concerns and what response they can expect. 
• Understand early intervention and prevention measures including support services to ensure those in need receive appropriate signposting. 
• Engage with partner agencies to cross reference complaints of anti-social behaviour, share relevant information and ensure a consistent approach is taken. Partner agencies will include, but are not limited to: Dorset Police, Probation, Children’s services, housing associations, Youth Justice Team.

The Ideal Candidate will have:

• Excellent verbal and communication skills and be self motivated
• Commitment to high levels of customer care
• Educated to A Level / NVQ3 or Diploma level or equivalent.
• Knowledge of IT packages including MS Office: Word, Excel, PowerPoint and Teams.
• Detailed knowledge and understanding of anti-social behaviour and legislation

Job Requirements:

• Post holder will be required to undergo Police Vetting
• The role holder may be working with vulnerable people or those with complex or multiple service needs.
• Post holder may be required to travel between locations.

To discuss this opportunity further please contact Dannii Jeffery, Principal Anti-Social Behaviour Officer at dannii.jeffery@bcpcouncil.gov.uk

Closing Date: Sunday 20 October 2024 

Interviews: proposed W/C 4th November 2024

About BCP Council

BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people. Our area includes over 15 miles of beautiful world-renowned coastline. We can offer career defining roles to transform and improve services. By working with us, you can help deliver a vision of a thriving, word-class, prosperous and inclusive place for generations to come.

Our Benefits

We offer an excellent benefits package to colleagues. Find out more on our website

As a result of the creation of BCP Council in 2019, we are working on simplifying our terms and conditions of service and will be creating a single pay structure which is to be applicable for all employees. It is important to us that we offer benefits that our colleagues value as part of their total employment package and we are reviewing these to make sure we have it right. We are in the process of establishing a timescale for implementation and colleagues joining us will be included in these changes. This is expected to be in place in 2024 or early 2025.