Job Introduction
Starting salary for this role is £28,598 (pro rata for part-time colleagues)
This role sits within a well defined pay band, offering clear progression as you grow your career at BCP. Without exception all new starters begin at the entry point of the band, ensuring fairness and consistency across the organisation. Be part of a forward thinking workplace where you’re supported to grow and you can truly #BeTheDifference at BCP.
Internal colleagues are also normally appointed at the bottom of the band, unless moving within the same profession and skill level, where the pay band is the same they can be appointed to the existing pay point.
Learn more in our ‘More than just a job’ brochure on our careers site.
Job Overview
The role requires an organised individual who can manage their time effectively to ensure efficient processing of a range of administrative tasks and effective communication across teams.
The Operations Support Officer will provide administrative support and manage caseloads for lettings, mutual exchanges, successions, and a variety of other housing‑related enquiries.
You will build and sustain professional relationships with a range of stakeholders across the business to ensure that processes are working efficiently, and that BCP Homes standards are being maintained.
Key Responsibilities
Ensure administration across the department is undertaken effectively, in a timely manner that suits the needs of the business, recognising these needs may be subject to change over time. Tasks including (but not limited to) the following:
- Managing mutual exchanges for the Housing Team; understanding and administrating the end-to-end mutual exchange process keeping to statutory guidelines and BCP Homes policies.
- Letting empty homes within target timescales; Administrating end-to-end process for void and lettings, ending tenancies timely, ensuring the correct notice period is adhered, advertising empty properties, processing nominations, creating sign up packs and setting up new tenancy agreements on the housing management system.
- Providing administrative support for all housing management services including tenancy changes; this may include succession cases, severance and starting a joint tenancy, plus making changes to the housing management system such as updating household members etc.
- Provide information and service to residents through written, face to face, telephone, and e-mail contact, on the full range of housing management issues.
- Responding to feedback and answering queries from customers on service delivery, liaising with residents, contractors, and stakeholders to resolve issues
- Contribute to ideas for improvements in service, working parties, team meetings and other forums in a creative and imaginative way.
Specific Qualifications and Experience
- 2 A Levels, CIH (L3 or above) or equivalent experience (essential)
- 12 months minimum experience of working in social housing (essential)
- Experience of working in a customer orientated environment (desirable)
- Experience of administrative duties (essential)
- Experience of building and maintaining professional working relationships with external stakeholders (desirable)
- Experience of dealing with customers both face to face and by telephone (desirable)
- Strong IT skills and experience of using a variety of computer packages including databases, Microsoft Word, Excel and Outlook (essential)
Personal Qualities & Attributes
- Excellent written and verbal communication skills
- Ability to prioritise and work accurately to time sensitive targets
- Ability to build and maintain working relationships with internal and external stakeholders
- Ability to work effectively as a team member
- Able to show initiative and be flexible when required
- Ability to take on feedback and apply learning
- Committed to excellent customer experience
- Attention to detail with the ability to proof read
- Use curiosity about the way things are done to recommend, create and implement more effective ways of working that will enhance customer experience.
- Seek to resolve any barriers to collaborating with others by communicating openly and challenging unhelpful behaviour
- Positive attitude towards equality and diversity issues, appreciating diversity in both customers and colleagues to consider their specific needs
Please note, this role is not eligible for visa sponsorship and we can only consider applicants with existing right to work in the UK.
At BCP Council, inclusion is more than a promise – it’s how we work.
We’re committed to providing a fully inclusive recruitment process ensuring every candidate and colleague has the support and reasonable adjustments they need to thrive.
From the moment you apply, through the recruitment process and throughout your career with us, we’ll be here to listen and provide the help and support you need.
It’s why we’re proud to be a Disability Confident Employer – and why you can trust that we’ll always do our best to make your experience positive and accessible.
If you require any reasonable adjustments or support during the recruitment process, please let us know when you apply or contact us directly – we’re here to help. For further information on the accessibility support we can offer please see here: Preparing for your interview | Working for BCP
Please note, this role is not eligible for visa sponsorship and we can only consider applicants with existing right to work in the UK.
At BCP Council, inclusion is more than a promise – it’s how we work.
We’re committed to providing a fully inclusive recruitment process ensuring every candidate and colleague has the support and reasonable adjustments they need to thrive.
From the moment you apply, through the recruitment process and throughout your career with us, we’ll be here to listen and provide the help and support you need.
It’s why we’re proud to be a Disability Confident Employer – and why you can trust that we’ll always do our best to make your experience positive and accessible.
If you require any reasonable adjustments or support during the recruitment process, please let us know when you apply or contact us directly – we’re here to help. For further information on the accessibility support we can offer please see here: Preparing for your interview | Working for BCP
About BCP Council
BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people. Our area includes over 15 miles of beautiful world-renowned coastline. We can offer career defining roles to transform and improve services. By working with us, you can help deliver a vision of a thriving, word-class, prosperous and inclusive place for generations to come.
Our Benefits
A Place to Thrive – Join BCP Council
At BCP Council, we’re not just building a workforce— we’re transforming how we recognise and reward our people.
Check out our attractive enhanced benefits and find out more about the new Pay and Reward package at (Employee benefits | Working for BCP link to careers page)
Be the difference - Join an organisation that values you
More About us | Working for BCP
DBS
BCP Council is committed to safeguarding and promoting the welfare of the community and expects all staff and volunteers to share the same commitment. Applicants to this post will be required to complete the appropriate level of Disclosure & Barring Service Check. Please refer to the Role Profile for more details.
